Privacy Policy
At Gurunavi, Inc., we recognize our social responsibility to protect personal information submitted by users of the services offered on its information service website privacy protection related laws, and to realize the Company's basic policy described below. We have therefore developed a compliance program according to JISQ15001, and are committed to the meeting the changing demands of society and continuously improving our privacy protection management system. It shall be understood that users availing of Gurunavi services do so with consent to this privacy policy ("the policy").
July 1, 2004
Gurunavi, Inc.
Seiichiro Kubo, President and COO
1.Formulation of a compliance program to ensure protection of privacy
Gurunavi, Inc. ("Gurunavi"; "the Company") has established and implements a compliance program setting forth the basics, rules, and steps necessary to properly handle and manage private information in order to prevent such risks as unlawful access to personal information and loss, destruction, hacking, or leakage of personal information.
2.Organized activities of privacy protection
Gurunavi conducts the following measures in order to maintain its basic policy:
- 1)
- Corporate officers and employees observe privacy laws and other rules
- 2)
- Personnel responsible and authorized for the management of privacy protection are appointed to implement and maintain the compliance program
- 3)
- Personnel responsible for the inspection of privacy protection are appointed to perform the inspection of execution and management of privacy protection
- 4)
- The compliance program is reviewed and improved on an ongoing basis as appropriate
3.Handling of privacy protection
Handling of privacy protection
Respect for individual rights
Gurunavi respects the individual right to privacy, and when requested to disclose, make corrections, or to delete an individual's personal information, responds in a reasonable time frame
3-1.Provision and disclosure of private information
Gurunavi does not disclose personal information of registered users to third parties, except in the following circumstances:
- When relaying customer reservations, either temporary or confirmed, to restaurants
- When relaying customers' merchandise orders to merchandise suppliers
- When relaying customers' service orders to service providers
- When customers submit mail delivery requests or other information requests from customer specified restaurants
- When announcing and sending prizes
- When customers have given prior consent upon clarification of intended purpose
- When engaged in marketing activities without identifying the individuals,
- When disclosure is required by law
- When statistical information is disclosed based on selected/edited private information, while keeping the identity secret
- When supplying and disclosing private information to subcontractors (defined below)
- When information on a Gurunavi member requesting Gurunavi Wedding services is shared with Joy Joy Inc.
- When information on a Gurunavi member requesting Gurunavi Shanghai services is shared with Gurunavi Shanghai Information Consulting LLC
3-2.Secure management of personal information
Gurunavi gathers personal information necessary for its business through legal and fair means and uses and shares this information within the scope of its intended purpose. In doing so Gurunavi respects the rights of individuals to privacy, and responds quickly to requests from individuals for disclosure or amendment of their personal information.
3-3.Supervision of employees and construction of corporate structure
Employees engaged in a process of handling private information are thoroughly educated with reference to applicable laws and this policy, and are supervised where necessary and appropriate to ensure secure handling of customers' personal information. Gurunavi maintains a internal system designed to accommodate the supervision of employees and maintains and improves this system on an ongoing basis.
4.Extent of information gathering and usage purpose
Gurunavi recognizes the importance of ensuring accuracy and security of personal information. The Company maintains appropriate security protection measures to prevent unlawful access, loss, destruction, usage, hacking, disclosure, and other risks regarding private information of customers. In addition, Gurunavi adheres to a security policy adopted in managing and storing of private information of customers appropriately and securely. Underlined items are necessary clauses; the rest are voluntary clauses.
In addition to the information of individual customers, personal information includes the personal information of related parties, such as customers' families and clients, that has been obtained indirectly from customers.
Gurunavi obtains personal information using a range of methods, including websites, e-mail, postal surveys, telephone and verbal interaction. When the information is obtained by telephone, calls with customers are recorded for the purposes of verifying information and confirming quality. To enable staff to make return calls to customers, Gurunavi uses a caller identification service, and asks for customers' understanding on this matter.
- 1)
- Internet domain name and IP address
- Information collected:
- Gurunavi automatically collects information such as Internet domain names, IP addresses, page access logs, etc.
- Purpose:
- The collected information is used to ensure smooth management of this service.
- 2)
- Gurunavi membership service
- Information collected:
- The Gurunavi membership service requires users to provide their name, sex, date of birth, home zip code, company/school zip code, password, and e-mail address. There may also be occasions when additional information is requested.
- Purpose:
- The registered information is used for reference for the construction of Gurunavi website and also for assisting the customers using Gurunavi membership service.
- 3)
- Mail delivery service
- Information collected:
- The-mail delivery service requires users to provide their name, sex, date of birth, home zip code, company/school zip code, password, and e-mail address. There may also be occasions when additional information is requested.
- Purose:
- The registered information is used for delivering e-mail magazines.
- 4)
- Kochira Hishoshitsu membership service
- Information collected:
- The Kochira Hishoshitsu service requires users to provide their ID, password, full name (in kanji and kana), sex, date of birth, marital status, e-mail address, mobile phone e-mail address, company name, company name (with kana), company zip code, company prefecture, company city, company streets/building names, company telephone number, company FAX number, the company business, position of the employee in charge, name of the employee in charge, name (with kana) of the employee in charge, date of birth of the employee in charge, sex of the employee in charge, e-mail address of the employee in charge, mobile phone e-mail address of the employee in charge, marital status of the person registering, direct company telephone number with no extension, company FAX number, and company homepage address. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for reference for construction of Kochira Hishoshitsu membership website and also for assisting the customers using Kochira Hishoshitsu membership service.
- 5)
- Kochira Hishoshitsu reservation service
- Information collected:
- The Kochira Hishoshitsu reservation service requires users to provide the name of the person in whose name the reservation is being made, the requested date of reservation, time of reservation, number of guests, requested menu, company name of the person in whose name the reservation is being made, and daytime telephone number. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for making or canceling reservations at restaurants and is also used to identify customers when making, verifying, and canceling reservations.
- 6)
- Restaurant reservation service
- Information collected:
- The restaurant reservation service requires users to provide name, group name, zip code, prefecture, telephone number, and e-mail address. There may also be occasions where additional information is requested.
- Purose:
- Registration information is used for making reservations at restaurants and is also used to verify customers when making reservations. In addition, the registered questionnaire result is used as marketing data.
- 7)
- Restaurant rating mail
- Information collected:
- The restaurant rating mail service requires users to provide sex, occupation, age, name, zip code, prefecture, city, street address, apartment name, telephone number, FAX number, and e-mail address. There may also be occasions when additional information is requested.
- Purose:
- Registration information and rating/requests are used for relaying to restaurants.
- 8)
- Food Market shopping service
- Information collected:
- The Food Market shopping service requires users to provide their full name (in kanji and kana), zip code, prefecture, city, street address, apartment name, telephone number, FAX number, e-mail address, and credit card information. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for relaying customer purchase orders to the distributors of merchandise. It is also used to provide information on discount offers from affiliates and is used to complete the required entry fields for those offers.
- 9)
- Address Book function in Food Market shopping service
- Information collected:
- The Address Book function in the Food Market shopping service requires users to provide their full name (in kanji and kana), sex, zip code, prefecture, city, street address, apartment name, telephone number, FAX number, and e-mail address. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for relaying customer purchase orders to the distributors of merchandise.
- 10)
- The Raku Raku Kanjisan restaurant introduction and reservation services
- Information collected:
- The Raku Raku Kanjisan restaurant introduction and reservation services require the user to provide full name (in kanji and kana), sex, date of birth, telephone number, mobile phone e-mail address, e-mail address, planned date and time for the party, budget per guest, number of guests, area, company name, and company department. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for introducing restaurants to customers and for making or canceling reservations at restaurants, and is also used to identify customers when making, verifying, and canceling reservations.
- 11)
- Chef Kuru
- Information collected:
- The Chef Kuru service requires users to provide ID, password, full name (in kanji and kana), sex, occupation, date of birth, marital status, number of family members, zip code, prefecture, city, street address, building/apartment name, nearest train station, telephone number, FAX number, and e-mail address. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for relaying customer service orders to the service providers.
- 12)
- Webmaster
- Information collected:
- The Webmaster service requires users to provide an e-mail address. In addition, when requesting for information booklet, users are also asked to provide zip code-mailing address, telephone number, and name of the person in charge. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for replying to customer inquiries.
- 13)
- Challenge Card
- Information collected:
- The Challenge Card application requires users to provide name, e-mail address, zip code, sex, date of birth, occupation, and answers to questionnaires. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for notifying the winning customers and for presenting the winners on the web. In addition, the registered questionnaire result is used for marketing data.
- 14)
- Super Raku Raku Kanjisan
- Information collected:
- The Super Raku Raku Kanjisan service requires users to provide name, computer e-mail address, mobile phone e-mail address, and department/organization name. There may also be occasions where additional information is requested.
- Purose:
- Registration information is used for relaying the customer party requests and for replying from restaurants. In addition, the registered questionnaire result is used for marketing data.
- 15)
- Delivery
- Information collected:
- The Delivery service requires users to provide name, delivery address, first daytime telephone number, second daytime telephone number, e-mail address, requested date and time for delivery, and mailing address for invoice. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for relaying customer purchase orders to the distributors of merchandise.
- 16)
- Ekikara Timetable-mailing list
- Information collected:
- The Ekikara Timetable e-mail delivery service requires users to provide name, home zip code, e-mail address, and requested mail delivery area. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for delivering e-mail magazines.
- 17)
- Ekikara Ikku/Jiman
- Information collected:
- The Ekikara Ikku/Jiman, we ask to provide handle name, e-mail address, and message content. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for contacting the readers of article.
- 18)
- SURF & SNOW mailing list
- Information collected:
- The SURF & SNOW mailing list service requires users to provide name, zip code, e-mail address, sex, and date of birth. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for delivering e-mail magazines.
- 19)
- SURF & SNOW TUNE UP Order service
- Information collected:
- The SURF & SNOW TUNE UP order service requires users to provide full name (in kanji and kana), prefecture, occupation, brand name of the board, size of the board, telephone number, e-mail address, sex, age, mobile telephone number, return mailing zip code, and return mailing address. There may also be occasions when additional information is requested.
- Purose:
- Registration information is used for placing orders for snowboard maintenance to the affiliated shops and also for returning the board after maintenance.
- 20)
- Gurunavi Travel hotel reservation service
- Information collected:
- The Gurunavi Travel (Online edition, Tabi no Techo) hotel reservation service requires users to provide full name (in kanji and kana), sex, date of birth, return mailing zip code, department/organization zip code, return mailing address, telephone number, second telephone number, FAX number, occupation, e-mail address and password, and mobile phone e-mail address. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used for relaying hotel reservations and cancellations to hotels and also for replying from hotels.
- 21)
- Gurunavi Hiroba member service
- Information collected:
- The Gurunavi Travel Hiroba member service requires users to provide their full name (in kanji and kana), sex, date of birth, return mailing zip code, department/organization zip code, return mailing address, telephone number, second telephone number, FAX number, occupation, e-mail address and password, and mobile phone e-mail address. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used for Gurunavi Travel Hiroba member service.
- 22)
- Questionnaires for Gurunavi members
- Information collected:
- Gurunavi Member questionnaires require users to provide answers to questionnaires. There may also be occasions when additional information is requested.
- Purpose:
- The registered questionnaire result is used for marketing data.
- 23)
- Other Questionnaires
- Information collected:
- Other questionnaires conducted by Gurunavi require users to provide their sex, age, occupation, marital status, e-mail address, name, zip code, address, and answers to questionnaires. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used for notifying the winning customers and for presenting the winners on the web. The registered "questionnaire result" is used for marketing data.
- 24)
- Otona no Restaurant Guide-mailing list
- Information collected:
- Otona no Restaurant Guide-mailing list requires users to provide their name, e-mail address, return mailing zip code, sex, date of birth, occupation, job title, and annual salary. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used for delivering e-mail magazines.
- 25)
- Minna no Kuchikomi service restaurant edition
- Information collected:
- Minna no Kuchikomi service restaurant edition service requires users to provide the administrator's name, sex, date of birth, job title, and e-mail address and password. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used for delivering the Otona no Restaurant Guide-mail magazines. Registration information is also used for delivering the Minna no Kuchikomi service restaurant edition and as a reference for creating the Gurunavi website.
- 26)
- Raku Raku Kanjisan (Shanghai version) restaurant guide and reservation service
- Information collected:
- Raku Raku Kanjisan (Shanghai version) restaurant guide and reservation service requires users to provide their full name (in kanji and kana), sex, year of birth, telephone number, mobile phone e-mail address, e-mail address, reservation date, per-person budget, number of attendees, area, and organization/ department. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used to introduce restaurants to customers, relay reservations and cancellations to restaurants, and to identify customers when making, verifying, and canceling reservations.
- 27)
- Online reservation service (Shanghai version)
- Information collected:
- Online reservation service (Shanghai version) requires users to provide their full name (in kanji and kana), sex, year of birth, organization name, telephone number, mobile phone e-mail address, e-mail address, and preferred reservation date. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used to relay reservations to restaurants, and verify customers for reservations. The registered "questionnaire result" is used for marketing data.
- 28)
- Gurunavi PRO Community Hiroba service
- Information collected:
- Gurunavi PRO Community Hiroba service requires users to provide their full name (in kanji and kana), nickname, position, date of birth, blood type, sex, mobile phone e-mail address, e-mail address, and user ID and password. In addition to the above, business partners are required to provide company name, industry, products handled, job title, and department name. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used for providing the Gurunavi PRO Community Hiroba service and for user verification.
- 29)
- Gurunavi Raku Raku Kyujin
- Information collected:
- Raku Raku Kyujin requires users to provide employment status, current occupation, desired industry, desired work location, desired salary, and experience, etc. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used user verification when confirming, changing and removing registration information, for potential employers to view, and for gaining permission from users to provide contact details to potential employers. Private information used will also include information gathered from the Gurunavi member service.
- 30)
- Gurunavi Chef service
- Information collected:
- Gurunavi Chef requires users to provide their job title, field of expertise, hometown, work/school location, restaurant name, return address zip code, return address, telephone number, FAX number, restaurant category, details of inquiry (in case of service providing information about ingredients, producers, or cooking utensils), delivery address (in case of sample present). There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used for user verification, to provide the Gurunavi service, and to gain permission to provide information to a third party. Private information used will also include information gathered from the Gurunavi member service.
- 31)
- Weekly Gurunavi Market service
- Information collected:
- Weekly Gurunavi Market service requires users to provide their full name (in kanji and kana), e-mail address, job title, company name, company name (furigana), department, company zip code, company address, telephone number, and desired information. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used for user verification, to provide the Weekly Gurunavi Market service, and to gain permission to provide information to a third party. Private information used will also include information gathered from the Gurunavi member service.
- 32)
- Gurunavi Ramen service
- Information collected:
- Gurunavi Ramen service requires users to provide their mobile phone e-mail address, and e-mail address. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used for user verification, to take present and sweepstakes applications, and to contact winners.
- 33)
- Ennou-Enbai service
- Information collected:
- Ennou-Enbai service requires users to provide name, age group, mailing address, sex, occupation, telephone number, FAX number, and e-mail address. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used to post on the Ennou-Enbai website (http://ennou-enbai.jp/), and to disclose to applicants/ applicant organizations and farmers/farming businesses for the purpose of introducing volunteers. Information is also provided to farmers/farming businesses and applicants/applicant organizations seeking volunteers, and for general display on the Ennou-Enbai website.
- 34)
- Food Market shopping service
- Information collected:
- The Food Market shopping service requires users to provide full name (in kanji and kana), zip code, prefecture, city, street address, apartment name, telephone number, FAX number, e-mail address, and credit card information. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used for relaying customer purchase orders to the distributors of merchandise.
- 35)
- Gurunavi Wedding service
- Information collected:
- The Gurunavi Wedding service requires users to provide their full name, sex, age, date of birth, e-mail address, address, zip code, telephone number, preferred nickname, photograph, wedding venue, planned wedding date. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used for the following purposes:
- relaying users' information requirements to wedding venue operators and other vendors; relaying inquiries to wedding venue operators and other vendors and for user verification following receipt of each inquiry;
- applying to confirm availability of wedding venue and for user verification following application to confirm availability;
- applying to visit and view wedding venue and for user verification following application to reserve a visit and viewing appointment;
- applying to reserve tickets for a fair or tasting at the wedding venue, and for user verification following reservation;
- acquiring marketing data using methods do not allow individuals to identified, and for preserving the security of the service;
- implementing campaigns to promote the use of the service, registration of respondents and participants, and for the purposes of contacting winners;
- distributing e-mail newsletters;
- providing the above service to users.
- 36)
- Private information gathered from clients through the company's business operations is used to provide information about the company's services.
- 37)
- General inquiries
- Information collected:
- For general inquiries, Gurunavi requires users to provide their full name (in kanji and kana), date of birth, zip code, address, telephone number, FAX number, and e-mail address. There may also be occasions when additional information is requested.
- Purpose:
- Registration information is used for the purposes of contacting users regarding their inquiries and for conveying customer applications to the providers of each service.
In addition to the above, information registered in items from 1 to 37 is used for the following purposes:
- Conducting marketing research
- Improving service contents
- Basic reference for analyzing the usage habits of the services, etc.
- Securing the services
- Providing other services to customers.
5.Subcontractors
In order to put the services into operation, Gurunavi may contract out management, operations, and other businesses, of systems and various facilities necessary for providing the services, to third party subcontractors. When that happens, sufficient consideration is given to selecting the subcontractors; we sign a contract to dutifully conduct privacy protection and the like; and we make an effort for necessary and appropriate supervision over subcontractors for taking similar measures as in this policy.
6.About Cookies
Gurunavi may use Cookies (and other similar technologies) in order to provide the services. If you prefer not to allow us to collect cookie information, you can block cookies by modifying your browser preferences. Please contact your software manufacturer for instructions on how to change your settings.
7.Disclosure, corrections, and deletion of private information
When requesting disclosure, corrections, or deletion of private information as provided by customers, please make a request by mailing the specified petition form to the following address enclosing necessary documents for verifying the identity, together with disclosure fee.
* Please refrain from coming to the company, as we do not process requests made in person.
Gurunavi, Inc.
Privacy Inquiry Desk
Toho Hibiya Building, 1-2-2 Yurakucho, Chiyoda-ku, Tokyo, Japan 100-0006
TEL: +81-3-3500-9700 FAX: +81-3-3500-9710
(Business hours 9:00-17:00, except Sat., Sun., and holidays)
After Gurunavi verifies the identity of the customer, the relevant private information shall be disclosed, deleted, or if it is incorrect, corrected. In addition, if the customer entrusts another person with the request of disclosure and such, we verify the identity of the entrusted person by letter of attorney with customer's registered seal together with the certificate of the seal impression and the entrusted person's identity documents, and if the customer legally entrusts another person with the request of disclosure and such, we verify the identity of the entrusted person by the entrusted person's identity documents and a letter proving the relation between the customer and the entrusted person.
Documents to be submitted at the time of requesting disclosure and such
Please download the following petition form (A) and print it out. After the form is filled out and stamped with registered seal, please enclose documents for identity verification (B) and mail them to the "Privacy Inquiry Desk". In case the request is made on the customer’s behalf by a representative, his/her name and address as well as registered seal stamp are required in addition to the customer's name and address.
- *
- Incurred costs of printing, duplication of documents for identity verification, mailing, and the rest, shall all be paid by the customers.
- *
- Please note that we do not accept any other petition form except the one specified.
- *
- Please note that we do not return the documents (including documents for identity verification) submitted for the purpose of requesting disclosures and such.
- A.
- The specified petition form
- The petition form for requesting disclosure, corrections, and deletion of private information
- The petition form for requesting disclosure, corrections, and deletion of private information[48kb, in Japanese]
- *
- If the form leaves out necessary items, includes misprints, unreadable portions, and such, or cannot be processed due to incompleteness, we will notify the address on the form. Please note that if we do not receive the new submission (including undelivered mail) within 2 weeks of notification, we shall proceed as if no request was made.
- B.
- Documents for identity verification
Please enclose the copies of any two of the following. Please make sure that copies clearly show the name and address.
- Driver's license (valid)
- Passport (valid)
- Resident registration card
- Abstract of family register (only relevant entries such as name and address)
- Copy of resident card (only relevant entries such as name and address)
- Insurance card of various insurances (not including clinical records)
- Nursing-care insurance card
- Pension booklet
- *
- If the present address is different from our record due to change of address and such, please submit the copy of resident card citing the history of address changes.
- *
- Please hide the portion of the document showing the customer's registered domicile by covering with a piece of paper and such before copying.
- *
- If the documents for identity verification are either not enclosed or unreadable to the point that we are unable to verify identity, we will return all submitted documents after notifying of it. In this case you will be required to resubmit your application.
Fee and payment method for information disclosure requests
Information disclosure requests and purpose of use requests
- Fee 380 yen (including tax) per request
- *
- Cost for replying in writing by simplified certified mail
- Payment method Please enclose stamps worth 380 yen with the petition documents.
- *
- Cost for replying in writing by simplified certified mail
- *
- If the cost of simplified certified mail or the rules of simplified documents are changed, the fee for requesting disclosure and such shall be changed accordingly.
- *
- If the payment is either less than the specified amount or not enclosed, we will return all the submitted documents after notifying of it. Please make another submission.
8.Handling of private information after using the services
After receiving the request for deletion of registration on the services from customers, or after a company-set duration of inactivity by customers, all the private information of these customers shall be removed, destroyed, or deleted within a company-set time frame from the servers on which the data are stored for the purpose of using the services.
9.Opinions, inquiries, and complaints
Please use the following form to send opinions, inquiries, and complains regarding our handling of private information.
10.Change of this policy
Gurunavi may change this policy at any time. When we make any changes to this policy, they will be announced on the service screen.
Gurunavi, Inc.
Privacy Inquiry Desk
Toho Hibiya Building, 1-2-2 Yurakucho, Chiyoda-ku, Tokyo, Japan 100-0006
TEL: +81-3-3500-9700 FAX: +81-3-3500-9710
(Business hours 9:00-17:00, except Sat., Sun., and holidays)
This privacy policy may be changed without prior notice. Users are therefore advised to check the contents regularly for changes.
